Problem Solving - Solutions - Tuition

Analysis of problems,  hardware software or operating system, will begin with a

brief discussion of the history of your system and any symptoms that led to the

current circumstances. Once the extent of the difficulty is understood an

agreement can be made as to what location would be best for the support

service to be implemented.

Our experience allows us to confidently state that in the majority of cases within a

maximum of 2 hours the problem will be:

 Repaired

 or

Diagnosed

Such that a conclusion can be drawn that the work and possible components

necessary to achieve repair are economically viable. Should this not be the case

alternative options will be offered whilst always taking into consideration retention

and protection of any previously generated personal data.

Tuition

Personal "Hands on"  or group (maximum 5 candidates) .

Documentation provided. including screen shots where appropriate.

Various levels of tuition are available, the options below are for guidelines only.

Our experience has shown that  everyone has a different skill level therefore

tuition can be tailored to suit your requirements.

Guidelines

Immediate post repair advice

An overview of the most likely causes of the problem the best means to avoid any reoccurance.

General Intro to Computers and Windows Operating Systems.

Customisation

Ease of use and shortcuts

Fine tuning and general "house-keeping" maintenance.

Preventing virus infection .

Data Backup and Recovery

System Backup and Recovery

Internet

Connecting

Web Browser Functions

Email options

Search Engines

Secure Transactions

Local Networks

Configuration

Resource Sharing

Personal Data Access Security

Problem Solving - Solutions - Tuition